Privacy Policy

Last updated: 18 June 2026

AQVO Australia ("AQVO", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights.

Who we are

AQVO Australia sells shower and tap water filtration products online at aqvoaustralia.com.au. For any privacy questions, contact us at privacy@aqvoaustralia.com.au.

What information we collect

We may collect: your name, email address, phone number (if you provide it), postal and billing address, order and payment details, and information about how you interact with our website, ads and emails (such as device, browser and usage data). When you join our waitlist or subscribe via a form (including forms on Facebook or Instagram), we collect the contact details you submit.

How we use your information

We use your information to: respond to enquiries; add you to our launch waitlist and send you marketing communications you have opted in to (including discount offers and product updates); process and fulfil orders; provide customer support; improve our products, website and advertising; and meet legal obligations. You can unsubscribe from marketing at any time using the link in our emails.

Who we share it with

We share information only as needed with trusted service providers who help us operate, including: Shopify (our ecommerce platform), Meta Platforms (Facebook and Instagram advertising and lead forms), our email marketing provider, and payment and shipping providers. These parties are required to protect your information and use it only for the services they provide to us. We do not sell your personal information.

Cookies and tracking

Our website and ads use cookies and similar technologies (including the Meta pixel) to understand site usage and measure advertising performance. You can control cookies through your browser settings.

Data security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only as long as needed for the purposes described or as required by law.

Your rights

You may request access to, or correction of, the personal information we hold about you, and you may ask us to delete it or stop sending marketing. To make a request, email privacy@aqvoaustralia.com.au. If you have a concern about how we handle your information, you may also contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact: privacy@aqvoaustralia.com.au