Shipping policy
Shipping Policy
Dispatch. Orders are packed and dispatched from our Melbourne warehouse within 1–2 business days of your order being placed. Orders placed on weekends or Victorian public holidays are dispatched the next business day. You'll receive an email confirmation when your order ships.
Delivery options and timeframes
- Standard shipping — FREE Australia-wide. Typical delivery after dispatch: 2–5 business days to metro areas, 4–8 business days to regional areas, and up to 10 business days for remote areas (WA, NT and far-north QLD can take the longest).
- Express shipping — $9.95. Typically 2–3 business days after dispatch to most Australian addresses.
These timeframes are carrier estimates, not guarantees — carrier delays occasionally happen, especially during sales periods and holidays.
Tracking
Every order is sent with tracking. Your tracking number is emailed to you as soon as the order is dispatched, and you can follow the parcel door-to-door from there.
Delayed, lost or damaged parcels
If your tracking hasn't moved for more than 3 business days, or your order hasn't arrived within the timeframes above, email us at info@aqvoaustralia.com.au with your order number. We'll chase the carrier for you — and if a parcel is confirmed lost or arrives damaged, we'll send a replacement or refund you in full. You won't be left to fight the courier yourself.
Delivery area
We currently ship within Australia only.
Returns and guarantee
Returns, refunds and our 30-day money-back guarantee are set out in our Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.